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    Dell PERC Question (Server Down)

    IT Discussion
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    • BRRABillB
      BRRABill @Dashrender
      last edited by

      @Dashrender said:

      If you were building a SuperMicro server I might suggest something like the Samsung 850 Pro drives. Under provision them by 20% and you'll statically be fine for the life of a standard server.

      That was the first thing I was told. If you buy DELL, stick with the ecosystem. But I felt confident the EDGE drives would be OK.

      DashrenderD 1 Reply Last reply Reply Quote 0
      • DashrenderD
        Dashrender @BRRABill
        last edited by

        @BRRABill said:

        @Dashrender said:

        If you were building a SuperMicro server I might suggest something like the Samsung 850 Pro drives. Under provision them by 20% and you'll statically be fine for the life of a standard server.

        That was the first thing I was told. If you buy DELL, stick with the ecosystem. But I felt confident the EDGE drives would be OK.

        Stick with ecosystem = yes. But - as I understand it - and frankly I can't believe no one from xByte has jumped in here yet - xByte had the EDGE drives built to answer the exact calls coming from the PERC cards so they basically look like DELL drives to the PERC cards. Is that not the case? Psst.. that's not for you to answer, that's for xByte to answer.

        1 Reply Last reply Reply Quote 0
        • BRRABillB
          BRRABill
          last edited by

          I'll ping my rep. 🙂

          @BradfromxByte

          JaredBuschJ 1 Reply Last reply Reply Quote 0
          • L
            Lyndsie_xByte Vendor
            last edited by

            Hi @BRRABill , who is your rep at xByte? I am going to look into this.

            BRRABillB 2 Replies Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @BRRABill
              last edited by

              @BRRABill said:

              I'll ping my rep. 🙂

              @BradfromxByte

              @BradfromxByte is awesome.

              BRRABillB L 2 Replies Last reply Reply Quote 0
              • BRRABillB
                BRRABill @Lyndsie_xByte
                last edited by

                @Lyndsie_xByte

                HI:

                It is Brad. I just spoke with him on the phone. (We've been back and forth all morning.)

                He took care of it from a customer service aspect 100% to my liking. (Full refund for the drives.) He said he was going to get someone else to jump on here to explain what happened.

                1 Reply Last reply Reply Quote 1
                • BRRABillB
                  BRRABill @JaredBusch
                  last edited by

                  @JaredBusch said:

                  @BradfromxByte is awesome.

                  Yeah, he has been awesome so far, in my limited dealings with xByte. Really above and beyond.

                  They are going to 100% refund the drives. So now I just have to decide what to upgrade to.

                  They offered to send out replacement SSDs, but I'm not sure if I trust that route.

                  I'll wait to someone techy from xByte pops on to describe what happened, and how they feel about trying another SSD.

                  1 Reply Last reply Reply Quote 0
                  • BRRABillB
                    BRRABill @Lyndsie_xByte
                    last edited by

                    @Lyndsie_xByte

                    If you (or someone else) could speak to why this happened, and if trying another set of SSDs might help, that would be helpful for me, and also for the ML community looking to buy SSDs in the future.

                    1 Reply Last reply Reply Quote 0
                    • L
                      Lyndsie_xByte Vendor @JaredBusch
                      last edited by

                      @JaredBusch Thanks!

                      1 Reply Last reply Reply Quote 1
                      • ryan from xbyteR
                        ryan from xbyte
                        last edited by

                        We are reaching out to Edge so they can reply directly to this thread.

                        BRRABillB 1 Reply Last reply Reply Quote 2
                        • BRRABillB
                          BRRABill @ryan from xbyte
                          last edited by

                          @ryan-from-xbyte said:

                          We are reaching out to Edge so they can reply directly to this thread.

                          Great.

                          Maybe it is "fixable" and I won't have to do anything. (Fingers crossed.)

                          1 Reply Last reply Reply Quote 1
                          • J
                            jleskovsky
                            last edited by

                            Hello @BRRABill. My name is Justin Leskovsky and I work for EDGE Memory. After reading over the issue you described, I am inclined to agree with the Dell representative that this error was most likely just a fluke. That being said, I did have a couple of questions for you:

                            1. You mentioned re-seating the drives in the system. Are the EDGE SSDs currently being recognized by the PERC H710 controller after you re-seated them?
                            2. Assuming that the drives are currently recognized by the system, I saw that it was suggested that you go ahead and import the foreign configuration that was recognized by the controller. Did you attempt this import process? Was it successfully able to correct the issue?
                            BRRABillB 2 Replies Last reply Reply Quote 0
                            • BRRABillB
                              BRRABill @jleskovsky
                              last edited by

                              @jleskovsky said:

                              Hello @BRRABill. My name is Justin Leskovsky and I work for EDGE Memory. After reading over the issue you described, I am inclined to agree with the Dell representative that this error was most likely just a fluke. That being said, I did have a couple of questions for you:

                              1. You mentioned re-seating the drives in the system. Are the EDGE SSDs currently being recognized by the PERC H710 controller after you re-seated them?
                              2. Assuming that the drives are currently recognized by the system, I saw that it was suggested that you go ahead and import the foreign configuration that was recognized by the controller. Did you attempt this import process? Was it successfully able to correct the issue?

                              I can kind of answer both the questions at the same time.

                              After importing the foreign configuration, the array came back up, and the drives were again recognized by the PERC.

                              They were NOT recognized at the hardware level (by iDRAC) until the config was re-imported.

                              xByte seemed to think it was a drive issue. The DELL rep, while he said it might have been a fluke, said that error almost always happens with faulty drives.

                              So, you think it was just a fluke?

                              1 Reply Last reply Reply Quote 0
                              • BRRABillB
                                BRRABill @jleskovsky
                                last edited by

                                @jleskovsky

                                BTW: welcome to MangoLassi!

                                1 Reply Last reply Reply Quote 0
                                • Minion QueenM
                                  Minion Queen Banned
                                  last edited by

                                  Thank you for hopping in to answer questions @jleskovsky

                                  1 Reply Last reply Reply Quote 0
                                  • J
                                    jleskovsky
                                    last edited by

                                    Based on all the testing that I have done personally on Dell blade and rack server here in house @ EDGE, I've only personally seen a similar issue only once before, and it was after a PERC controller firmware update on a 12th Gen R720xd. Like your situation, I was able to simply import the "foreign" configuration and the system was back to business as usual. It's actually still up and running Ubuntu now, months later, without giving any indication that the "error" ever even occurred.

                                    Given that the issue appears to currently be resolved, I would still agree with Dell that this could easily be a one-off fluke. That being said, please keep and eye on it and please update this thread if anything unusual occurs with those drives. You can also e-mail me directly at [email protected] and I will be more than happy to in any way I canto get the situation resolved for you. Thanks!

                                    BRRABillB 2 Replies Last reply Reply Quote 0
                                    • BRRABillB
                                      BRRABill @jleskovsky
                                      last edited by

                                      @jleskovsky said:

                                      Given that the issue appears to currently be resolved, I would still agree with Dell that this could easily be a one-off fluke. That being said, please keep and eye on it and please update this thread if anything unusual occurs with those drives. You can also e-mail me directly at [email protected] and I will be more than happy to in any way I canto get the situation resolved for you. Thanks!

                                      OK, let's keep our fingers crossed and hope for the best. I will keep you (and ML) updated.

                                      I did update the iDRAC on Friday and it did not require a reboot. Who knows ... maybe that did something.

                                      DashrenderD scottalanmillerS 2 Replies Last reply Reply Quote 0
                                      • DashrenderD
                                        Dashrender @BRRABill
                                        last edited by

                                        @BRRABill said:

                                        @jleskovsky said:

                                        Given that the issue appears to currently be resolved, I would still agree with Dell that this could easily be a one-off fluke. That being said, please keep and eye on it and please update this thread if anything unusual occurs with those drives. You can also e-mail me directly at [email protected] and I will be more than happy to in any way I canto get the situation resolved for you. Thanks!

                                        OK, let's keep our fingers crossed and hope for the best. I will keep you (and ML) updated.

                                        I did update the iDRAC on Friday and it did not require a reboot. Who knows ... maybe that did something.

                                        updating iLo on my HP server caused the fans to spin up and down constantly... only solution - downgrade firmware on iLo.

                                        BRRABillB 1 Reply Last reply Reply Quote 0
                                        • BRRABillB
                                          BRRABill @Dashrender
                                          last edited by

                                          @Dashrender said:

                                          updating iLo on my HP server caused the fans to spin up and down constantly... only solution - downgrade firmware on iLo.

                                          I'm not blaming it, I guess. Just thought it was weird it didn't reboot the server. And in about 24 hours the issue happened.

                                          I've run that SSD array up in testing for weeks with no problems.

                                          Well, hopefully it was a fluke. @scottalanmiller said flukes happen all the time.

                                          DashrenderD 1 Reply Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender @BRRABill
                                            last edited by

                                            @BRRABill said:

                                            @Dashrender said:

                                            updating iLo on my HP server caused the fans to spin up and down constantly... only solution - downgrade firmware on iLo.

                                            I'm not blaming it, I guess. Just thought it was weird it didn't reboot the server. And in about 24 hours the issue happened.

                                            I've run that SSD array up in testing for weeks with no problems.

                                            Well, hopefully it was a fluke. @scottalanmiller said flukes happen all the time.

                                            iLo and iDrac are completely independent from the servers. They are designed to allow you access to the system regardless of the system's state. Though iLo and iDrac you can mount an ISO through your desktop/laptop as if it was a DVD Rom and boot the server so you can install it completely remotely, etc.

                                            The general idea is that IT personal generally stay out of DCs and bench techs take care of the hardware, cabinets, etc in the DC.

                                            BRRABillB 1 Reply Last reply Reply Quote 0
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