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    ownCloud Users Cant Open Shared Files

    Scheduled Pinned Locked Moved IT Discussion
    owncloudowncloud 9centoscentos 7
    28 Posts 4 Posters 5.2k Views
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    • JaredBuschJ
      JaredBusch
      last edited by

      have you updated recently? my 8.2.2 systems are updating to 8.2.3

      Have not had this issue, but most of my clients use the sync client

      alex.olynykA 1 Reply Last reply Reply Quote 0
      • alex.olynykA
        alex.olynyk @JaredBusch
        last edited by

        @JaredBusch have not updated. unless ownCloud updates automatically?

        scottalanmillerS JaredBuschJ 2 Replies Last reply Reply Quote 0
        • alex.olynykA
          alex.olynyk
          last edited by

          8.2.2 Stable

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @alex.olynyk
            last edited by

            @alex.olynyk said:

            @JaredBusch have not updated. unless ownCloud updates automatically?

            That would be determined by your setup. By default, it would not. But putting in automated updates into the OS is very common and if you install ownCloud in a recommended way it would update at the same time as your OS.

            Bottom line... it depends on several factors that would be unique to your setup.

            1 Reply Last reply Reply Quote 1
            • JaredBuschJ
              JaredBusch @alex.olynyk
              last edited by

              @alex.olynyk said:

              @JaredBusch have not updated. unless ownCloud updates automatically?

              Updates come from the repo if you did a supported install. So it would come with a yum update. So they are as automated as your yum update method.

              When you upgrade, there is generally a script you have to run so you would know if it happened.

              So assuming you have not updated, then we go back to the message itself.

              It says the private key is gone from the client side and you need to go get it from the server again.

              Have you tried that to see if it resolves the issue?

              alex.olynykA 1 Reply Last reply Reply Quote 1
              • alex.olynykA
                alex.olynyk @JaredBusch
                last edited by

                @JaredBusch How would I do that? Users are accessing OC using a browser, not the Windows client.

                1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  There is a bug report on this on GitHub: https://github.com/owncloud/core/issues/8328

                  I only skimmed it, but try resharing the files and see if that recalculates the user list and solves the problem.

                  1 Reply Last reply Reply Quote 0
                  • alex.olynykA
                    alex.olynyk
                    last edited by

                    There is no option in Personal settings to do this.

                    scottalanmillerS JaredBuschJ 2 Replies Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @alex.olynyk
                      last edited by

                      @alex.olynyk said:

                      There is no option in Personal settings to do this.

                      No, reshare the entire file.

                      JaredBuschJ alex.olynykA 3 Replies Last reply Reply Quote 0
                      • JaredBuschJ
                        JaredBusch @alex.olynyk
                        last edited by

                        @alex.olynyk said:

                        There is no option in Personal settings to do this.

                        I am not using any apps in my install so I assumed since it said to go there it had a setting there once you added the app.

                        1 Reply Last reply Reply Quote 0
                        • JaredBuschJ
                          JaredBusch @scottalanmiller
                          last edited by

                          @scottalanmiller said:

                          @alex.olynyk said:

                          There is no option in Personal settings to do this.

                          No, reshare the entire file.

                          He was responding to my post on that one.

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @JaredBusch
                            last edited by

                            @JaredBusch said:

                            @scottalanmiller said:

                            @alex.olynyk said:

                            There is no option in Personal settings to do this.

                            No, reshare the entire file.

                            He was responding to my post on that one.

                            Oh!

                            1 Reply Last reply Reply Quote 0
                            • alex.olynykA
                              alex.olynyk @scottalanmiller
                              last edited by

                              @scottalanmiller sorry that did not work.

                              1 Reply Last reply Reply Quote 0
                              • alex.olynykA
                                alex.olynyk @scottalanmiller
                                last edited by

                                @scottalanmiller said:

                                @alex.olynyk said:

                                There is no option in Personal settings to do this.

                                No, reshare the entire file.

                                didnt work

                                1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller
                                  last edited by

                                  Are you using an extra app that is not part of ownCloud itself? What is the exact app?

                                  alex.olynykA 1 Reply Last reply Reply Quote 0
                                  • alex.olynykA
                                    alex.olynyk @scottalanmiller
                                    last edited by

                                    @scottalanmiller said:

                                    Are you using an extra app that is not part of ownCloud itself? What is the exact app?

                                    no, users access OC using a browser

                                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                                    • alex.olynykA
                                      alex.olynyk
                                      last edited by

                                      i saw a thread on ML recently indicating OC does not officially support CentOS 7. Could that be the issue?

                                      JaredBuschJ scottalanmillerS 2 Replies Last reply Reply Quote 0
                                      • JaredBuschJ
                                        JaredBusch @alex.olynyk
                                        last edited by

                                        @alex.olynyk said:

                                        i saw a thread on ML recently indicating OC does not officially support CentOS 7. Could that be the issue?

                                        You did not read the thread then to the end, which is understandable.

                                        That is not a true statement as ownCloud fully supports CentOS 7 and it is their recommended OS.

                                        1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @alex.olynyk
                                          last edited by

                                          @alex.olynyk said:

                                          i saw a thread on ML recently indicating OC does not officially support CentOS 7. Could that be the issue?

                                          Good catch, but no. Both Jared and I had a talk with OC corporate today and CentOS 7 is very much supported and the closest thing that they have to an official recommendation. Most of their testing and planning is against CentOS 7, so no issues there. But that did need to be cleared up, you are correct.

                                          1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller @alex.olynyk
                                            last edited by

                                            @alex.olynyk said:

                                            @scottalanmiller said:

                                            Are you using an extra app that is not part of ownCloud itself? What is the exact app?

                                            no, users access OC using a browser

                                            I don't mean an app for the users. i mean an app installed on ownCloud to provide the encryption.

                                            alex.olynykA 1 Reply Last reply Reply Quote 0
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