Comcast never showed up
-
So this Friday I took vacation from work because Comcast was suppose to come connect my 150mbit connection at my new house. They never showed up, never called. I can't hardly get their support reps to do anything about it. Even the CEO office email people don't seem to care. They were suppose to be here sometime between 7am-8pm. The CEOs office is offering to schedule the install on 2/4 but that won't work for me, nor am I taking vacation again to wait for no shows.
Just Plain redicolous.
-
And this surprises you how? They contract all of this out and have no care at all for the ones that slip between the cracks. You are considered an acceptable margin of error.
-
This is the natural state of anything with a monopoly. Doesn't mean that they will not make an effort to show up on time, but it does mean that they have no reason to be concerned with customer service issues. Bad customer service is still better than what their competitor does... because they don't have one.
-
@scottalanmiller said:
This is the natural state of anything with a monopoly. Doesn't mean that they will not make an effort to show up on time, but it does mean that they have no reason to be concerned with customer service issues. Bad customer service is still better than what their competitor does... because they don't have one.
Oh, they have competitors but they suck too. Not in customer service like Comcast does. Verizon has great customer service but the dsl speeds here only go up to 2mbits. There's wireless internet which goes up to 50mibit but there's a lot of latency and a data cap. Great customer service as well. Comcasts service/network itself is great but the customer service is probably the worst in the industry.
-
I really hate municipalities sometimes. They sell/give away the rights of their citizens by selling the access ways there by limiting competition and innovation, etc.
sigh!
-
@Dashrender said:
I really hate municipalities sometimes. They sell/give away the rights of their citizens by selling the access ways there by limiting competition and innovation, etc.
sigh!
And dont then hold those vendors accountable. In theory, the city could oversee this stuff and make sure that companies show up or pay penalties or whatever when they have a lock on the market like this.
-
@Jason said:
Oh, they have competitors but they suck too. Not in customer service like Comcast does. Verizon has great customer service but the dsl speeds here only go up to 2mbits.
???
VADI has 7Mbps profiles on their legacy DSLAMs, with their standard at 3Mbps. I know of no rate that will give you 2Mbps, even the 1.5 profile locks in at 1768-ish. Getting only 2Mbps means that line really sucks ass and per their policy would reject the line or you have shitty wiring inside and they have no idea about it.
As for Comcast, check your tap and see if they actually fired it up. Comcast is one of the few cable providers that does soft disconnects from the node versus physical chokes on the pedestal. The only thing you have to do is make sure your inside wiring is fired up correctly.
-
@Jason said:
@scottalanmiller said:
This is the natural state of anything with a monopoly. Doesn't mean that they will not make an effort to show up on time, but it does mean that they have no reason to be concerned with customer service issues. Bad customer service is still better than what their competitor does... because they don't have one.
Oh, they have competitors but they suck too. Not in customer service like Comcast does. Verizon has great customer service but the dsl speeds here only go up to 2mbits. There's wireless internet which goes up to 50mibit but there's a lot of latency and a data cap. Great customer service as well. Comcasts service/network itself is great but the customer service is probably the worst in the industry.
In my experience (and I've dealt with both firsthand from the residential and business customer's perspectives) TWC goes above and beyond when it comes to Customer Disservice. At Comcast you can usually at the very least find one Customer Service Representative, that you can treat like a human being, and get something somewhere accomplished. TWC has all of their services so segmented that the left hand doesn't know where the right is at any given time. I had 3 different contractors and 3 different project managers to coordinate with just to get service installed onsite. After the fact I had to call and talk to Engineers on their end to actually get the service active. And within 24 hours of having service they disregarded the public IP addresses we had purchased and set everything to Dynamic; resulting in us having to get a completely new set of IP addresses.
In my locale their network is mostly undependable as well. I have to have them as a backup to my primary provider because of lack of competition. I actively monitor the connection and I regularly lose connectivity for 5-30 minutes at a time at least once every week to week and a half. When I had them briefly for residential service it was worse and I rarely saw the actual bandwidth that I paid for.
They sold us VoIP service as well and strung us along for 6 months before revealing that they couldn't actually transfer our numbers from our old office locale to the new one because of a difference in their network distribution centers. Their policy required that the transferred numbers area code match the actual location. I told them they were full of shit and the number could be transferred without a problem. I had verified with several other providers that this was not an issue. They informed me that because of corporate policy they could not make that change.
Fortunately, while waiting through numerous delays across the six month period of time I had been doing research and learned quite a bit about VoIP, SIP, and the numerous alternatives to TWC. I ended up saving a substantially larger sum of money using our own FreePBX server and VOIP.MS. After the VoIP fiasco and wasting 6 months of my time I immediately canceled my home internet service with TWC, negotiated our primary connection upgrade at the office with the only local competitor (and ended up getting more bandwidth at a slightly cheaper price), and downgraded the bandwidth of our connection with TWC to the cheapest service that we could function on during an outage with our primary provider.
I hate TWC with the fire of a million burning Suns.
-
@PSX_Defector said:
@Jason said:
Oh, they have competitors but they suck too. Not in customer service like Comcast does. Verizon has great customer service but the dsl speeds here only go up to 2mbits.
???
VADI has 7Mbps profiles on their legacy DSLAMs, with their standard at 3Mbps. I know of no rate that will give you 2Mbps, even the 1.5 profile locks in at 1768-ish. Getting only 2Mbps means that line really sucks ass and per their policy would reject the line or you have shitty wiring inside and they have no idea about it.
As for Comcast, check your tap and see if they actually fired it up. Comcast is one of the few cable providers that does soft disconnects from the node versus physical chokes on the pedestal. The only thing you have to do is make sure your inside wiring is fired up correctly
Verizon officially says its "1.5 - 3mbits speed"
I would but I'd have to terminate the line from the pole. It fell of the side of the house from a wind storm/fallen limb before I moved it. It's laying on the ground but spanped into. Technically I could terminate it to an F connector and then extended it on the ground to my house until they come and run a 50ft or less run from my house to the pole.
-
@Jason said:
@PSX_Defector said:
@Jason said:
Oh, they have competitors but they suck too. Not in customer service like Comcast does. Verizon has great customer service but the dsl speeds here only go up to 2mbits.
???
VADI has 7Mbps profiles on their legacy DSLAMs, with their standard at 3Mbps. I know of no rate that will give you 2Mbps, even the 1.5 profile locks in at 1768-ish. Getting only 2Mbps means that line really sucks ass and per their policy would reject the line or you have shitty wiring inside and they have no idea about it.
As for Comcast, check your tap and see if they actually fired it up. Comcast is one of the few cable providers that does soft disconnects from the node versus physical chokes on the pedestal. The only thing you have to do is make sure your inside wiring is fired up correctly
Verizon officially says its "1.5 - 3mbits speed"
I would but I'd have to terminate the line from the pole. It fell of the side of the house from a wind storm/fallen limb before I moved it. It's laying on the ground but spanped into. Technically I could terminate it to an F connector and then extended it on the ground to my house until they come and run a 50ft or less run from my house to the pole.
1.5-3.0 doesn't mean 2.0. They lock it at 3.0 for the vast majority of lines out there. And they offer ADSL2+, which gets you to 15Mbps. Of course, if you live in the boonies, then it will be a different issue.
So judging by the rest of your post, I would expect that Comcast did fire it up, you just don't have wiring to the inside of your house. They should be able to extend the tap out to you, or you can trench a RG6 yourself. Before screaming at Comcast for something make sure your side is 100% up.
-
@PSX_Defector said:
So judging by the rest of your post, I would expect that Comcast did fire it up, you just don't have wiring to the inside of your house. They should be able to extend the tap out to you, or you can trench a RG6 yourself. Before screaming at Comcast for something make sure your side is 100% up.
My cables are all ran. Outside of the Demarc point is the utilities responsibility. I'm pretty sure I could get in trouble for messing with the lines on their side.
-
@RamblingBiped Even better, if a tag get's moved to the wrong place they'll cut you off for 3 days before they send someone out to fix the problem. All of the big ISP companies are guilty until proven innocent in my book now. We literally had a TWC truck at the end of the drive, and we had lost internet access just before the truck pulls away. Called up support "We don't have anyone in the area, the best we can do is send a service truck in 2 days." I've never been so hot in my life. If we wouldn't have had hotspot access we would have lost 2.5 days of shipping product. So now we've got TWCBC and Com????.
Com???? is just slow, and TWCBC is just completely unreliable. Between the two we marginally work at one location. Don't get me started on the other location that's near the end of having any DSL signal.
-
@scottalanmiller said:
This is the natural state of anything with a monopoly. Doesn't mean that they will not make an effort to show up on time, but it does mean that they have no reason to be concerned with customer service issues. Bad customer service is still better than what their competitor does... because they don't have one.
So much this, where I was working last one company had a monopoly on EVERYTHING telecoms...was mental, £90 a month for 5GB...and 8p a MB overage charge...I don't see why any government would agree to a monopoly on that scale...just kills it...
-
-
@dafyre said:
@travisdh1 said:
Com???? is just slow
In my circles, we call them Comcrash.
I edited myself because they're a dirty word to me.
-
@travisdh1 said:
Com???? is just slow, and TWCBC is just completely unreliable. Between the two we marginally work at one location
Comcast is great as far as internet service here. You can get from 25mbps connections up to 250mbps. I had the 40meg connection at my last place. There customer service just sucks. Verizon has okay customer service but the DSL is slow and goes down a lot (Most because they aren't using the fiber like comcast is. We have a lot of fiber around (aside from the last mile) paid for by a federal grant (Broadband Technologies Opportunities Program), but while comcast has taken advantage of this free to use fiber (it's an OAN https://en.wikipedia.org/wiki/Open-access_network). Verizon has not and the majority of it is copper still.
-
@Jason said:
@travisdh1 said:
Com???? is just slow, and TWCBC is just completely unreliable. Between the two we marginally work at one location
Comcast is great as far as internet service here. You can get from 25mbps connections up to 250mbps. I had the 40meg connection at my last place. There customer service just sucks. Verizon has okay customer service but the DSL is slow and goes down a lot.
The only competition they have in the area is DSL. Neither of them offer any sort of decent speed for a reasonable price.
We used to have a WISP in the area as well, but I don't think they're still operating after the latest going out of business episode. One of the people that first started it back in the dialup days, latter his partner convinced him to sell the business to another company that it turned out was just in the business of buying local WISP. Literally all they did was buy up all the WISPs they could, and went out of business. I can't help but wonder if they were a front company for one of the big nationwide networks.
-
This topic could also have been called
"The Sun Rose Today" -
@travisdh1 said:
@Jason said:
@travisdh1 said:
Com???? is just slow, and TWCBC is just completely unreliable. Between the two we marginally work at one location
Comcast is great as far as internet service here. You can get from 25mbps connections up to 250mbps. I had the 40meg connection at my last place. There customer service just sucks. Verizon has okay customer service but the DSL is slow and goes down a lot.
The only competition they have in the area is DSL. Neither of them offer any sort of decent speed for a reasonable price.
We used to have a WISP in the area as well, but I don't think they're still operating after the latest going out of business episode. One of the people that first started it back in the dialup days, latter his partner convinced him to sell the business to another company that it turned out was just in the business of buying local WISP. Literally all they did was buy up all the WISPs they could, and went out of business. I can't help but wonder if they were a front company for one of the big nationwide networks.
The WISP here is great aside from the Latency. I don't like latency though.
-
It's connected. 150mb Advertised. 90 Actual. Not to bad.
