Think my raid controller battery is failing.
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Just heard from the on site contact, the tech is scheduled to arrive at 16:30 CST.
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@JaredBusch said:
Just heard from the on site contact, the tech is scheduled to arrive at 16:30 CST.
Onsite tech???? You really let Dell techs touch your production servers??????? WTF?????
- get parts
- replace 'em yo damn self (90 second job to replace that RAID battery)
- no smelly, half-assed excuses for computer techs touchin' yo shit!
- PROFIT!!!!!
Seriously, never let any "Dell" techs touch yo' shit... get the parts and let someone you trust replace them. Then, there will be no angry calls back to Dell after they broke your production machines and split.
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@RojoLoco Agreed in general, but I always have them do the annoying stuff like mobo swaps.
My last Dell tech could do a mobo swap in 15 minutes flat! It's always a joy to watch a professional, you can learn so much.
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@MattSpeller meh, too many horror stories on them borking stuff.... I"ve got plenty of time to ensure my production babies stay 1000% working, that's what they pay me for...
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What kind of stupid ass mentality is that? They are bench techs. They are paid to do this. I am not. Does your company know the kind of money they waste on this kind of attitude.
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I see both sides of this... but that said - yeah I'll be working on other things while I let them swap mobos, etc. It's one thing to assemble the server (RAM, HDDs, RAID controller) when it's brand new, but repair, nah! They can do it.
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@Dashrender said:
I see both sides of this... but that said - yeah I'll be working on other things while I let them swap mobos, etc. It's one thing to assemble the server (RAM, HDDs, RAID controller) when it's brand new, but repair, nah! They can do it.
They (Dell techs) can assemble it all. I order whole servers, not parts.
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@JaredBusch I order whole servers too, and wouldn't be caught dead letting some bench tech schmuck touch the systems for which I am responsible... that "stupid ass mentality" is how my company wants it done, because in this end of the world, any f@ckbrained idiot can be a "Dell certified bench tech" and show up with the wrong parts, still try to install them (even after I told them "that's the wrong part, we need part number X"), then $stonedidiot has to go wait for a new part, next day AT BEST, wasting my time ..... so if that's who you want working on your shit, go right ahead. I prefer to have things installed by a qualified tech, namely me. What the f[moderated] do you do at your job that is so crucial you can't be bothered to ensure quality installation of replacement parts???
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@RojoLoco said:
@MattSpeller meh, too many horror stories on them borking stuff.... I"ve got plenty of time to ensure my production babies stay 1000% working, that's what they pay me for...
I'm definitely not paid to do bench work. It's not a good use of my time, I'm not insured for it, I'm not specifically trained on it and I'm not covered by the warranty. There are people who specialize in this and can do it for a fraction of the cost and better results than I can while being covered for the work.
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@RojoLoco said:
@JaredBusch I order whole servers too, and wouldn't be caught dead letting some bench tech schmuck touch the systems for which I am responsible... that "stupid ass mentality" is how my company wants it done, because in this end of the world, any f@ckbrained idiot can be a "Dell certified bench tech" and show up with the wrong parts, still try to install them (even after I told them "that's the wrong part, we need part number X"), then $stonedidiot has to go wait for a new part, next day AT BEST, wasting my time ..... so if that's who you want working on your shit, go right ahead. I prefer to have things installed by a qualified tech, namely me. What the f[moderated] do you do at your job that is so crucial you can't be bothered to ensure quality installation of replacement parts???
I was that Dell tech for a great many years.
The Dell tech is not who orders parts. And the people who get sent out are not certified. They are just IT pros. And they have to install what they are sent with, they don't get to choose.
What you are missing is that this is how warranty service and enterprise IT is done. If you skip that process, why did you buy a warrantied server? The price premium only makes sense when you use it for the service.
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