SOHO and SMB Cloud Storage Recommendations
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Also, why should I expect a lower quality service from an MSP than an enterprise? Does NTG operate a two-tier structure or do you only support SMBs and therefore charge a lower price than enterprise supporting MSPs?
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@Carnival-Boy said:
@scottalanmiller said:
If you need routing for a 100 person company, you use products like Ubiquiti for $100. But if you need 10,000 people you are spending 30,000 on your routing.
I wouldn't know, but I'm asking about software examples, not physical items like hardware or labour.
Well this is a service example, not software, that you are starting from. But if you want similar ones....
Atlassian makes its tools super cheap for small teams and only expensive for large ones. GitHub is free for very small companies. Developer tools are almost always free or cheap for really small companies. The JetBrains suites are half the price for individuals than for individuals within a company.
Of the software that I deal with, I would say that most non-consumer is cheaper for small companies even on a per user basis. Tons of hosted products work this way. Free or cheap to start and as you grow they add some trivial features and make it more and more expensive on a per user basis.
Typically once you hit the top tier AND go significantly over it (hitting the "beyond our intended scale" numbers) where there are no additional features or perceived benefits there is often a way to negotiate down on price - often because at that scale it is believed that a customer is large enough to be able to recreate the product if they so desired.
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@Carnival-Boy said:
Also, why should I expect a lower quality service from an MSP than an enterprise? Does NTG operate a two-tier structure or do you only support SMBs and therefore charge a lower price than enterprise supporting MSPs?
Who said lower quality? I mentioned different services. Enterprises expect a completely different type of engagement than SMBs, by and large. Having been an enterprise customer, this is very true. The entire engagement process is totally dissimilar.
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"more services, higher end people, more responsiveness, management teams and all kinds of extra stuff"
Does that not suggest lower quality to you?
I've worked for companies providing support to both enterprises and SMBs and we provided the same level of support regardless of who the client was.
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@Carnival-Boy said:
"more services, higher end people, more responsiveness, management teams and all kinds of extra stuff"
Does that not suggest lower quality to you?
Certainly not. Does not getting Access, Sharepoint and Yammer suggest lower quality for your Exchange with Office 365?
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@Carnival-Boy said:
I've worked for companies providing support to both enterprises and SMBs and we provided the same level of support regardless of who the client was.
Why is why I suggested nothing in terms of differences in quality. Any SMB can engage an enterprise MSP, like NTG, if they chose to. But they would need to pay enterprise rates to get enterprise services like on site permanent staff, dedicated account and project managers and the such. Those are not quality differences, they are different services. And ones that would be pretty crazy to try to force on a normal SMB.
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@Carnival-Boy said:
Examples? I can't think of any. And I don't mean examples where 10 users or less are dirt cheap or free. I mean where 200 users is cheaper than 300 or similar break points.
@scottalanmiller said:
Atlassian makes its tools super cheap for small teams and only expensive for large ones. GitHub is free for very small companies. Developer tools are almost always free or cheap for really small companies. The JetBrains suites are half the price for individuals than for individuals within a company.
Atlassian is $2 per user for 50 users or $6 per user for 100 users. A perfect example of my point. There must be some examples other than Microsoft, surely? I just don't know of any.
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@Carnival-Boy said:
Atlassian is $2 per user for 50 users or $6 per user for 100 users. A perfect example of my point. There must be some examples other than Microsoft, surely? I just don't know of any.
And just $1 per user for 10. Didn't you just make my point? Price goes up as you get bigger.
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@scottalanmiller said:
Any SMB can engage an enterprise MSP, like NTG, if they chose to. But they would need to pay enterprise rates to get enterprise services like on site permanent staff, dedicated account and project managers and the such. Those are not quality differences, they are different services. And ones that would be pretty crazy to try to force on a normal SMB.
OK, let's not get sidetracked by MSP services. It's a different topic. This is a situation where @Jason is being penalized financially for having more than 300 users and I'm trying to find any similar examples.
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@Carnival-Boy said:
OK, let's not get sidetracked by MSP services. It's a different topic. This is a situation where @Jason is being penalized financially for having more than 300 users and I'm trying to find any similar examples.
We just provided some.
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Er...I don't think you have?
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@Carnival-Boy said:
Er...I don't think you have?
You provided the pricing of how Atlassian's prices go up as you get bigger.
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And I provided a few others too. It's rather common.
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Salesforce.com does not put user limits on their pricing but charges a fortune more per user in tiers that would be needed for enterprises to use their service. Easily going to 5x the price an SMB would pay. Sometimes it is done through practical limitations rather than hard limits, which is often better as it uses factors that really matter a little better but the result is the same.
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I know that with accounting packages and similar that @Minion-Queen auditions we often find software that is super cheap - until we start adding users and because of our size we often get huge per user penalties that make products not make sense because they scale up in cost non-linearly.
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@scottalanmiller said:
@Carnival-Boy said:
Er...I don't think you have?
You provided the pricing of how Atlassian's prices go up as you get bigger.
Er, no, I provided the pricing of how Altassian's prices go down as you get bigger - from $6 per user at 100 users DOWN to $2 per user at 500 users. GitHub charge per number of private repositories and the more you have the cheaper it gets, so effectively the more users the cheaper it is.
You haven't provided any examples.
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@Carnival-Boy said:
Er, no, I provided the pricing of how Altassian's prices go down as you get bigger - from $6 per user at 100 users DOWN to $2 per user at 500 users.
You said $2 for 50, not 500. And I mentioned that you left off the $1 for 10.
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If you look at their full pricing structure you will see that for the tiny companies it is cheap and gets higher as you get to large businesses and then when you hit enterprise it drops - EXACTLY like Microsoft's Office 365...
https://www.atlassian.com/software/confluence/pricing
Start lowest, go to the highest for larger medium sized companies, and then go down for enterprises. It's a bell curve. How is this any different than MS except that MS doesn't publicly disclose their EA prices?
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My bad, sorry.
But ignore the 10 user pricing as I said "And I don't mean examples where 10 users or less are dirt cheap or free."
So you can scrub Salesforce off your list of examples as well as they only provide special pricing for 5 users.
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Providing special pricing for 10 users or less is NOTHING like Microsoft doing it for 300 users.
