Solved difference between IP PBX and IP Centrex
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@Dashrender said:
Does Skype support call centers? You can dial into a call center through Skype?
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@Dashrender said:
I'm sorry customer, I don't have a phone number, I have a Skype account.
I've been seeing companies doing this for years. Less common in the US where the phone system is more or less open and business ready. In a country where there isn't a free and business quality phone network it would make so much more sense. And it isn't "we don't have a phone number" it is "we have a modern phone, call us there."
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@scottalanmiller said:
And it isn't "we don't have a phone number" it is "we have a modern phone, call us there."
LOL, this makes me laugh. So business cards in those areas just say SKYPE:username?
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@Dashrender said:
@scottalanmiller said:
And it isn't "we don't have a phone number" it is "we have a modern phone, call us there."
LOL, this makes me laugh. So business cards in those areas just say SKYPE:username?
Of course, just like many US businesses have been for years. Typically smaller ones, but we are talking about a tiny country without a viable business class phone system already.
The alternative is calling each other in another country's codes. Does that seem better?
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Think about how we have transitions to Skype, IM, Email, Twitter, LinkedIn and Facebook links on business cards for years. More and more often phone numbers are not included. And that's the US.
Having Skype on a business card is not weird at all. I've worked with IT vendors for a long time that don't use phone numbers.
Try to take yourself out of the US mindset and thing about a tiny country where phone numbers are fully monitored and controlled by the government and no modern phones are possible without moving to something like Skype. Don't seem silly or odd in the least, to me.
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Not sure if Microsoft intends to pursue more enterprise features as they begin to integrate Skype and Skype for Business. But SfB is already being pushed to be their enterprise PBX product so they are going to need to go down this path.
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@scottalanmiller said:
@IT-ADMIN said:
how do you see the charge, cheap or expensive ?? (sorry i didn't convert the exchange correctly in my previous post, it is 15 $ monthly per extension + one time payment for the installation 164 $)
the voice gateway is in our premise but owned by the telephone companyWe charge by capacity so it is completely different than with a Centrex system. We don't change by users or extensions since it is a true private PBX.
So in your case your customers have Hosted IP PBX not IP Centrex, now i see the difference
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@IT-ADMIN said:
So in your case your customers have Hosted IP PBX not IP Centrex, now i see the difference
That's correct. Our customers:
- Get to choose any trunk provider that they want (that provides VoIP)
- Do not share their PBX with anyone else
- Can have root access to their own device (most choose against this)
- Can run optional components at the expense of their capacity (like running a web app on the PBX, most do not do this and we do not recommend it)
- Can use any combination of features in any quantity and are only capped by the capacity of their individual system - so idle features cost ~nothing.
- Can image their system and take it local / on premises.
