ShopTech EM2
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@scottalanmiller said:
There is no question whose issue it is, it's theirs. That is THEIR firewall reporting that their site isn't available. As this is the first time that I have ever visited their site and this is their error message means they have failed. That's not the kind of message you send when you are intentionally blocking a country, that's the message you send when your IT department has failed you and is blocking haphazardly.
Nah, they just don't like you.
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They actually tell me to go to their Firewall options page and change the options. What a bizarre message to send to their customers!
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@scottalanmiller said:
it just looks like they are out of business and their systems have shut down.
No it does not. it looks like exactly what it says. That it was blocked.
That is significantly different than out of business or shut down.
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zomgz its skawt. 404 error??? nono, let's 503 that guy!
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@JaredBusch said:
@scottalanmiller said:
it just looks like they are out of business and their systems have shut down.
No it does not. it looks like exactly what it says. That it was blocked.
That is significantly different than out of business or shut down.
Sending me a message for their MAIN company website as if it is an application to block access to and then telling me to go to the firewall options to fix it if it is a false positive like I'm an internal IT staff user certainly looks like they are down. That's not what normal blocking someone looks like and certainly not how you expect a functioning company to present itself to potential customers (or in this case, IT for an existing customer.)
This is nothing like what you expect from the website of a running company.
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@JaredBusch said:
That it was blocked.
That is significantly different than out of business or shut down.
Blocking your customers from seeing your website does look like you are shutting down to normal users. If your bank locks up the doors and boards up shop... you assume they have shut down.
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This isn't that access to special features is blocked, this is the main company website. The landing page is blocked. A very weird thing to block people from seeing.
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WordFence is a WordPress security plugin that touts country IP blocking as a feature. I'm betting some web developer was like "Let's just whitelist the countries we're marketing to, there's no way anyone in any other countries would ever have a legitimate reason to visit!"
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I am not arguing that it is wrong or bad. I am disagreeing that it means shutdown or out of business, which is only your opinion of that screen. not mine. not everyone else's.
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Notice that they didn't give me any means of contacting the company. If this was a functioning business that had closed its doors to some group intentionally you would expect them to provide alternative contact information like how to reach them through email or phone. Instead the error message assumes that I have access to internal IT.
If I was a business owner that used their software, was traveling and saw this everywhere I tried to access from, I would have little reason to assume anything but that they had gone out of business. This isn't a "down" message, not an intentional error.
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@WingCreative said:
WordFence is a WordPress security plugin that touts country IP blocking as a feature. I'm betting some web developer was like "Let's just whitelist the countries we're marketing to, there's no way anyone in any other countries would ever have a legitimate reason to visit!"
Yeah, I work with WP and recognized that. Very cheesy stuff to be exposing to the outside world. But to someone who doesn't run WP, it would just look like any other "exposed our internal systems to the outside world" message.
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I think everything below the "Reason" text is intended for hapless website administrators that accidentally locked themselves out of their own websites. It is pretty silly of them to have so much instruction for just that particular scenario... How often does that even happen?
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for sure atleast once
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@JaredBusch said:
I am not arguing that it is wrong or bad. I am disagreeing that it means shutdown or out of business, which is only your opinion of that screen. not mine. not everyone else's.
I didn't say that it means that. Only that customers could see it that way since that's what it looks like to non-technical people.
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@WingCreative said:
I think everything below the "Reason" text is intended for hapless website administrators that accidentally locked themselves out of their own websites. It is pretty silly of them to have so much instruction for just that particular scenario... How often does that even happen?
I'm sure. But again, this all only makes sense to us as IT people. To their customers, it looks like they have lost their minds.
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Just checked their Twitter feed. After being rather active and posting constantly ... it went totally silent on 9 Feb 2014. Twitter, too, makes it look like they have shut their doors. Between leaving their site like this, not responding to Twitter messages and their Twitter feed looking like they gave up a year and a half ago - it actually builds a case more and more that they might actually be out of business. Seems strange that if they were up and running that they would not have looked into why they were blocking customers and sending out that bizarre message to them. Sure it might have happened recently, but no way to tell.
Do they have any interface to the world that suggests that they are up and running or just that their website is still up?
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@scottalanmiller said:
@DustinB3403 said:
Their just blocking Nicaragua, loaded fine from the US.
Seems odd that they would choose that to be their face to the world. Looks like they went out of business. Definitely doesn't look like they know what they are doing.
I would say that is par for the course judging from my experience with them.
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@coliver said:
I would say that is par for the course judging from my experience with them.
That they went out of business or are avoiding their customers?
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@scottalanmiller said:
@coliver said:
I would say that is par for the course judging from my experience with them.
That they went out of business or are avoiding their customers?
That they don't know what they are doing. To be fair their support is usually prompt but not the most effective.
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Found a different Twitter feed that isn't directly connected to their main company identity but seems to be for a product line. It has more recent Twitter activity, so trying them.
