The Longest Chat Support Wait Time...Ever
-
So for anyone who uses CBeyond, they recently made a change to to their web portal that has a new online support chat feature. I logged in today to try and use it, and it looks like I have a while to wait.
-
Ouch. Keep us updated. Looks like you should hear something before midnight or so.
-
Reinforces how busy they are. Lol
-
I actually think they are having a major network outage right now. You call their support number, get a message about a network outage and that people are working on it, and then you have no other options. I guess they don't want to talk to me...or anyone.
-
Ah ha. That would show a value to having different channels for different kinds of support.
-
"You have reached CBeyond. We are experiencing heavy call volumes due to a network outage. Our engineers are working to resolve the issue and will restore services as soon as possible. We apologize for the inconvenience."
Then you hear something that sounds like a dial tone, and the call pretty much ends from there.
-
I'm down to 392 minutes now. My how time flies.
-
@NetworkNerd said:
I'm down to 392 minutes now. My how time flies.
Are you calling for the network outage?
-
@NetworkNerd said:
I'm down to 392 minutes now. My how time flies.
It gets shorter as customers drop them.
-
@alexntg said:
@NetworkNerd said:
I'm down to 392 minutes now. My how time flies.
Are you calling for the network outage?
I was. But now that I am back from lunch it seems we are in the clear with service restored.
-
For issues like that, follow their Twitter feed and do other stuff while you wait:
https://twitter.com/CbeyondIt was a sanity saver during the Windstream debacle last year.
-
The real Windstream debacle was when some purchased service from them.
-
@scottalanmiller said:
The real Windstream debacle was when some purchased service from them.
Unfortunately for some, it's their LEC.
-
@Nara said:
@scottalanmiller said:
The real Windstream debacle was when some purchased service from them.
Unfortunately for some, it's their LEC.
It is? They were not last that I knew. Where have they managed to overtake a market.
-
@scottalanmiller said:
@Nara said:
@scottalanmiller said:
The real Windstream debacle was when some purchased service from them.
Unfortunately for some, it's their LEC.
It is? They were not last that I knew. Where have they managed to overtake a market.
I've dealt with them as an LEC in Sugar Land, TX.
-
Weird, they must have taken over a municipal LEC or something. Good to know that those are LEC areas to avoid putting an office. I'm original from the only LATA in the nation where no baby bell was the CLEC for the LATA and it was awful. It's also the home base of Windstream but they are not the CLEC for the LATA, just a coincidence that that is the LATA that they did their business in originally. Their reputation was so bad there that they had to change their name to Windstream to hide their shame.
-
@scottalanmiller said:
Weird, they must have taken over a municipal LEC or something. Good to know that those are LEC areas to avoid putting an office. I'm original from the only LATA in the nation where no baby bell was the CLEC for the LATA and it was awful. It's also the home base of Windstream but they are not the CLEC for the LATA, just a coincidence that that is the LATA that they did their business in originally. Their reputation was so bad there that they had to change their name to Windstream to hide their shame.
It was bizarre. The project entailed plenty of fiber from TW Telecom, but had to go to the LEC for a pair of POTS, which fell to Windstream. One town over, and it's AT&T territory.
