@scottalanmiller said in Microsoft support - downhill?:
@bbigford said in Microsoft support - downhill?:
@scottalanmiller said in Microsoft support - downhill?:
This we hear a lot. Bad communications, unable to speak English, lots of passing the buck and run around, and then delay after delay presumably to push you to find an alternative to them actually doing something.
It's gone way downhill in the past year. Even our channel reps have been pretty shocked. The lack of English has been an issue for some time (obviously not the only company outsourcing though).
Offshoring. It is extremely unlikely that they are outsourcing. Outsourcing means going to another company. Offshoring is what sends stuff to India.
They might be doing both. Or neither, a lot of Indian call centers are in New Jersey.
Lol, my kinda of town ๐